Open Source Solutions

TRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS! OTRS combines a nice design with ease of use - it's simple to install and configure with an intuitive interface, but powerful enough to handle high volume requests. We are pleased that the MySQL database continues to serve well as the high-performance backend for OTRS.

LiveZilla 3.1.8.1 - Freeware Live Help LiveZilla, the Next Generation Live Help / Live Chat and Live Support System connects you to your website visitors. Use LiveZilla to provide Live Chats and monitor your website visitors in real-time. Convert visitors to customers - with LiveZilla! Feature LiveZilla 3.1.8.1 Monthly Fee No Setup Fee No Maximum number of Operators Unlimited Maximum number of Groups Unlimited Multiple Operator Support Real-Time Visitor Monitoring Offline Messages Ratings / Feedback Form GeoTracking Multiple Website Support Visit Counter Security Filter Live Chat SSL Support Downloadable Operator Visitcards (in chat) Push Web Pages Typing Indicator Display of Visitor Referrer and Entry Page URLs Display of Visitor History Customization and Branding Sound & Visual Alerts WebCam Support LiveZilla Desktop Client for Windows® User Rights File Transfers / File Management LiveZilla Server-Admin for Windows® Minimum Server Requirements Resource Management / Canned Message