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OTRS - Open Ticket Request System

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TRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS! OTRS combines a nice design with ease of use - it's simple to install and configure with an intuitive interface, but powerful enough to handle high volume requests. We are pleased that the MySQL database continues to serve well as the high-performance backend for OTRS.
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Zabbix - Open Source Network Monitoring

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ZABBIX is all-in-one 24x7 monitoring solution without high cost. ZABBIX is software for monitoring of your applications, network and servers. ZABBIX supports both polling and trapping techniques to collect data from monitored hosts. A flexible notification mechanism allows easy and quickly configure different types of notifications for pre-defined events. New in ZABBIX 1.4 Installation Wizard Installation Wizard automatically checks pre-requisites, database connectivity and generates configuration file for WEB front end. Support of new database engines Support of SQLite has been implemented. It allows use of ZABBIX in embedded environments. WEB interface improvements Speed and usability of WEB interface has been improved very much. New notification methods Native support of Jabber messaging has been introduced. Distributed monitoring ZABBIX distributed monitoring is made for complex environments consisting of different locations. ZABBIX supports monitoring of unlimited number of nodes.
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Open Source Solutions

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Open source solutions are relay cool to use against paid ones. As a IT manager i'm successfully running my company's total infrastructure using open source technologies. Almost for all business needs there is an open source technology solutions. It is better then a proprietary software because these software are from multiple brain regardless of geographical limits. But currently the major proprietary vendor claims that "opens source is a bleeding end technology" and "there is no proper support". But I can say it is not bleeding edge in other way the software is ever growing. and you all know that lot of forums give open source technology supports. Even you get faster response then the paid ones. in forthcoming posts u can find lots of open source implementation stuff. so i ask you all to make this blog successful. Thank you.
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